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NCMA Boston Presents – Don’t Fear Conflict – Manage It Well
April 7, 2021 @ 9:00 am - 10:30 am
Presented by NCMA Boston
Everyone has experienced the discomfort and stress of being in a conflict. Tensions between people are a big strain on organizations and team efficiency, not to mention the potential toll on individuals’ physical and mental health. The reality is that we all face conflict throughout our lives, but the good news is that by managing it well we can frequently benefit from conflicts that could otherwise be costly. This session will provide some introductory information on organizational conflict and how people can engage to constructively resolve issues and strengthen relationships.
Nicholas Diehl (session instructor) is the Co-Director of the MIT Ombuds Office, providing students, faculty, staff and others associated with the Institute with conflict resolution services and assistance resolving issues inhibiting work and study at MIT. Prior to joining MIT in 2017, he served as the Ombudsperson for the Asian Development Bank in Manila, Philippines. Nick has also served as an ombuds for the American Red Cross, National Institutes of Health and Princeton University, respectively. He is currently a lecturer on conflict resolution and negotiation in the Tufts University School of Engineering Gordon Institute. Nick began his work in the alternative dispute resolution field as a mediator for the New York City Unified Court System and the Brooklyn Safe Horizon Mediation Center and received training through the Brooklyn Law School Mediation Clinic. He holds a Master’s Degree in Conflict Analysis and Resolution from the University of North Carolina and a Master’s Degree in Organization Development from American University/NTL. Nick is a past president of the International Ombudsman Association and teaches classes through the IOA Professional Development Committee. He also serves on the American Bar Association Dispute Resolution Section Ombuds Committee. He is a frequent presenter on Ombuds practice and emerging issues for the field.
When: April 7, 2021, 9:00 AM – 10:30 AM (ET)